Refund policy

We stand behind every product we make and want you to love your purchase.

If you’re not completely satisfied, please email us at earthycrunchywellness@gmail.com with your order number and a brief description of your experience. We’ll work with you to make it right.

Our Happiness Guarantee

If your product isn’t a good fit for you, you may request a refund within 30 days of delivery.

To be eligible:

Include your order number and the reason for your request.

In some cases, we may ask for photos of the product before issuing a refund.

Returns

Due to the nature of our handcrafted skincare products, we generally do not require products to be returned. If a return is needed, we’ll provide instructions before you send anything back.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with photos of the product and packaging. We’ll gladly send a replacement or issue a refund at no additional cost.

Refund Processing

Once your refund is approved, it will be issued to your original payment method whenever possible. Please allow 5–10 business days for your financial institution to process the refund.

Exceptions

We reserve the right to refuse refunds in cases of abuse of this policy, fraudulent claims, or excessive refund requests.

If you have any questions, we’re always happy to help. Please reach out to earthycrunchywellness@gmail.com and we’ll do our best to make things right.